I recently bought a new Babylock Symphony and I love it!! I had a Brother ULT2003D embroidery/sewing machine for 8 years and sold it (wish I hadn't) and never had a bit of trouble with it. When I decided I was going to replace the Brother machine, I went to a Viking/Pfaff dealer and test drove a couple machines, but I have to be honest, I didn't like them as well as my Brother and Babylock machines.
I had read so much about Viking's and Pfaff's newer machines not being "up to standard" like the older models that I was skeptical of them.
We all like different machines so I think it's just a matter of whatever you prefer.