i usually do my own with no problems. however, i did it last week for a job interview. the morning of the interview. got the same box i always get. a light ash brown. my guess is it was either old or the wrong bottle got in the box. it was a blobby red, burgandy even. i went on to the interview, did alot of praying. they didn't even act like they noticed, and they called me today. i got the job.