If you really want to have your heart broken after the purchase of this machine go to Carolina Patchworks.com and read the mile long blog about this sorry piece of junk. After reading on this board that there 6 factory fixes on this machine I called my dealer who said they had never had any complaints on this machine and was completely unaware of any factory authorized fixes. They did tell me to put the machine through all of it's paces and that they would work with me on the problems.