I had a problem where my phone would dial itself and it would be in my purse. It happened only in Walmart so it must be something in the store. I contacted Verizon and they replaced my phone three times with the same brand, I finally went to the Verizion store and they let me pick out any phone I wanted. I did not get a real expensive one as I don't use all the features but the customer service dept. was very helpful and even laughed as did a few customers when I told the my problem. Go to your local store and try and get a new phone, if you contact customer service from your phone you get a re-furbished phone, if you go to the store it is a brand new phone.