So far all of our are getting it back. I've never had trouble getting waited on. Just ring the little bell and someone usually comes. The fabric isn't great but I'm just learning to quilt and I'm not ready to cut into $9 plus yd of fabric. For some people it's the difference in having a hobby or not being able to afford anything. Seems there's a place for everything in the world. Speak to the manager if you're not able to get someone to wait on you or contact WalMart corp. I usually get good responses if I'm nice and bring it up to the upper management.