I needed a yard of ribbon one day at Walmart, no one to help me, I cut the ribbon and took the roll to the cashier, she said I couldn't do that, then called the dept, NO Answer, then sent the manager to get a price for my ribbon, after waiting so long at the register, I finally told her to just keep it, and left. But I also have to say at my local WM there is a bell to ring, and I usually get customer service quickly, but have called the front desk too.