Originally Posted by
jcrow
I bought a Bernina 830 a year ago. I was so excited. I knew it would be wonderful to sew with. Wrong! The thread breaks all the time. I've used every thread possible. I've used every needle possible. I even bought a vacuum for sewing machines and clean it frequently. One of the feet that came with it won't work. The dealer let me try one of their's and it wouldn't work on my machine, so they gave me a similar one and a couple of months later asked for it back. I said "no" and reminded them that the one that came with the machine wouldn't work on mine. It's the open toed foot. Good for appliqueing. The metal one wouldn't work but the plastic foot does. And my machine always tells me the thread is broken when it's not. I'm just really disappointed. This machine is suppose to be the cream of the crop. That's why I bought it. My old Viking works better than this one. Anyone else with a Bernina 830 having any of these problems?
I have the Bernina 820 which is exactly the same machine as yours but minus the embroidery module. I have had it for a year and a half & have never had a problem with it. Hasn't even been in for servicing yet. The bobbin is a little finicky and it will act up when the slightest bit of thread gets caught up in it but if I keep it clean & make sure it is threaded properly it's fine. I don't know about the U.S. prices but my 820 cost $7500.00 Canadian & that was with a $1500. discount. The 830 here in Canada ranges in price from $13,000 - 14,000. I would think your dealer is not living up to her part of being a retailer, which is being a responsible retailer!! My dealer even came to my house for 2 days to make sure I felt comfortable with it & she lives 3 1/2 hours away. That's being a responsible dealer (even above & beyond). I love mine & when I sew on my other machine, Juki 98Q, which I also love & then go back to my Bernina, boy you sure notice the difference. Best of luck with your machine.