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Thread: My Bernina 830 is a pain!

  1. #1
    Super Member jcrow's Avatar
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    My Bernina 830 is a pain!

    I bought a Bernina 830 a year ago. I was so excited. I knew it would be wonderful to sew with. Wrong! The thread breaks all the time. I've used every thread possible. I've used every needle possible. I even bought a vacuum for sewing machines and clean it frequently. One of the feet that came with it won't work. The dealer let me try one of their's and it wouldn't work on my machine, so they gave me a similar one and a couple of months later asked for it back. I said "no" and reminded them that the one that came with the machine wouldn't work on mine. It's the open toed foot. Good for appliqueing. The metal one wouldn't work but the plastic foot does. And my machine always tells me the thread is broken when it's not. I'm just really disappointed. This machine is suppose to be the cream of the crop. That's why I bought it. My old Viking works better than this one. Anyone else with a Bernina 830 having any of these problems?
    "Be yourself...everyone else is taken."
    Strong people don't put others down...they build them up."
    "Remember that your instincts are more important than rules"

  2. #2
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    I've owned my Bernina for years. Sounds like your dealer isn't trying to help you work out the kinks. Try someone else! Run- don't walk to another dealer with better service. Bernina is very concerned about customer care.Also, send the company an email and list the person you bought from and tell them about your dis-satifaction. I hope this helps.

  3. #3
    Super Member lfw045's Avatar
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    I'm sorry but a sewing machine shouldn't have to have kinks worked out. There shouldn't be any kinks. I would have taken it back.
    Blessed are they that can laugh at themselves, For they shall never cease to be amused.

    http://quiltsnmore.webs.com

  4. #4
    Super Member judy363905's Avatar
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    Sorry to hear about your problems, I do not have new one.. but do have the old 830 in the "RED" Case and a Virtuosa 153 both of which I have not had a moments trouble with either. Sure hope someone on board has suggestions to help you.

    Judy in Phx, AZ

  5. #5
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    Hi,
    For what a Bernina costs, I agree, there should be no kinks to work out! I just sent back a Macbook Pro computer, I had it 10 days, they are made in China now, and I could tell. I had problems three times in 10 days!! Back it went!! I had problems with a Janome I bought, the case where the bobbin goes kept jumping out, the whole thing got bent! What a mess! I just got my money back for the computer, Macs are top dollar, there should be NO problems, and I exchanged the new Janome for another one which works.

    I would call Bernina and tell them what has been happening, and see if they will give you a new machine. It is not good for them to have people out there who hate their machines.
    Good luck,
    Nancy
    Nancy Lee

  6. #6
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    Just wanted to add, I looked up the price of an 830!!! Wow!! You definitely need to call Bernina!! For that price, that machine should get up and make you breakfast, beside sew flawlessly!!!
    Nancy
    Nancy Lee

  7. #7
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    I agree, email Bernina with your complaint and don't give up. Bernina has always been good about standing behind their products for me. The dealer does make a difference. Contact Bernina!

  8. #8
    Senior Member 1000projects's Avatar
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    This is one reason I don't have a really high end sewing machine. Too many things which might go wrong. SInger 15-91 all the way!

    (my other sewing machine is a viking sapphire, which might be a little high end, lol)
    Long arm quilting in Carmel, Indiana http://quiltcycle.blogspot.com/

  9. #9
    Super Member Stitchnripper's Avatar
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    One of my quilting buddies had lots of problems with her Bernina and finally switched to another brand.

  10. #10
    Super Member QuilterMomma's Avatar
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    I think it is just the one you have. I know of others who have the 830 and no issues at all. Contact Bernina as suggested and see what else can be done. They stand behind their product.
    Life is short, live it while you still can. QuilterMomma

  11. #11
    Super Member Lori S's Avatar
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    I would certainly start documenting your issues, dates , time people you have spoken to, responses etc. Start comunicating with Bernina headquarters.
    For a top of the line machine .. you are not getting "top of the line" action.

  12. #12
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    Bernina's are fabulous machines, it sounds like you just got a lemon. It happens. But I too would be returning it. I personally wouldn't allow them to fix it, I would want a brand spanking new one and fight like the dickens to get one if they bulked at doing that. Good luck!

  13. #13
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    Unfortunately not all Bernina Dealers are as good at getting problems solved as other Dealers. I would insist on the proper repair. I would even go so far as to ask that Dealer to send it in to Chicago to Bernina for repair. No one should have to deal with the probles you are having. The best of luck to you and keep us posted

  14. #14
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    For such an expensive machine, it should be sewing like magic! Take it back to the dealer and if they will not fix it, then tell them you want it replaced with another new one. The problems and lack of service are simply unacceptable! I would also contact the company if the dealer doesn't want to help you.

  15. #15
    Senior Member ncredbird's Avatar
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    I don't know what method of payment you used for your machine but DH and I only purchase mechanical/computerized items with our American Express card for the simple reason that if we have problems with them AE will go to bat for us and believe me they get listened to when we don't. We had an Acer computer that had issues over and over and over. Once the warranty with Acer had expired the warranty with AE kicked in and they issued us a full refund for the computer. Acer wasn't going to do anything about it no matter how much we complained, until AE took over. Ann in TN

  16. #16
    Super Member decky's Avatar
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    I have had my 830 for over a year and have not had a single problem with anthing in regards to the machine. Did you take any classes on the ins and outs of the machine? I found them very helpful in getting to know my machine. One thing I thought of is do you clean out the bobbin area and oil it often?

  17. #17
    Super Member Candace's Avatar
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    I've had my 830 for over a year and a half and it's been in the shop 3 times for problems regarding the sensors in the upper and lower bobbin. It's rather the Achilles Heel of the machine. And it sounds like your machine has the same problem. It's a simple fix of replacing the sensors. The threading system in mine was also replaced. I don't know about feet not working as all mine work...that doesn't sound right to me. After the 3 fixes, my machine has been a joy to work with and I'm enjoying it immensely. But, there was a time I had buyers remorse about it. Luckily, my dealer is awesome with great techs and I've bonded to it completely by now. If you're not happy, make sure your dealer knows about the problems and is given the chance to MAKE you happy. The machine is the cream of the crop, and I hope you can get it fixed.

  18. #18
    Super Member lfw045's Avatar
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    Sounds like I should be glad I can't afford a high end machine....lol.
    Blessed are they that can laugh at themselves, For they shall never cease to be amused.

    http://quiltsnmore.webs.com

  19. #19
    Super Member Doreen's Avatar
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    Sorry to hear about your Bernina. I looked at the machine but decided I could use the $ on something else.
    They need to know that you are not happy.

  20. #20
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    I have a Bernina 640 and have had problems from the start. I have had the machine for 3 years and they can't see to get it fixed. I have paid alot of money for labor on this machine and am very frustrated.

  21. #21
    mem
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    You should not be having these issues. Have you taken your machine to the dealer, shown them what it does, and had a complete checkup? Your dealer should be working with you to resolve your problems.

    Have you joined the bernina_series8 yahoo group? Lots of help and advice there.

    Good luck. You have a fantastic machine and should be enjoying it.

  22. #22
    Super Member jcrow's Avatar
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    It might be the sensors in the upper and lower bobbin. When I take it in, I'll see if they can replace them. I think I need to be a little louder than I've been. Also, I'm not quite sure about how you oil the bobbin. I read the instructions, but am not quite sure where exactly in the bobbin case it goes. Any help?
    "Be yourself...everyone else is taken."
    Strong people don't put others down...they build them up."
    "Remember that your instincts are more important than rules"

  23. #23
    Senior Member Highmtn's Avatar
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    You have a very poor Bernina dealer and possibly a lemon machine. It's VERY possible... I had to lemon law a brand new car once, and that included a HUGE battle with the dealer that sold it to me! I didn't back off and eventually they gave me a new car.

    As soon as you didn't get solid support from the person who sold it to you - I would have been on the phone to Bernina voicing my complaint. Really...the squeaky wheel gets the grease as they saying goes. I had a new Pfaff years ago, and it also started off having major problems. I think Pfaff's are good machines. Ultimately my problem was with the DEALER who didn't want to back his product. ANY man made machine (car, sewing machine, TV, tractor) with lots of bells and whistles can have issues if the person on the assembly line that day was asleep or just not in the mood to pay attention.

    Ultimately, I gave the Pfaff machine away and went with the local Bernina dealer due to her support reputation. That was 4 years ago, and I have been MORE THEN HAPPY with her service AND my machine. Not only does she physically help you through ANY issues you have, she has a shop email for anyone who's purchased a Bernina from her and she cks that EVEN ON THE WEEKENDS.

    Call Bernina...and give them two ears full. I sure as heck would! I know how you feel, and my Bernina is not near the level yours is. I have a 440 with the embroidery module. It's been a total delight and it's logged more miles then the Starship Enterprise.
    Last edited by Highmtn; 02-24-2012 at 06:34 AM.
    "It's a *fine line* between HOBBY and MENTAL ILLNESS"~ Dave Barry

  24. #24
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    I would take my machine to another dealer for a tune up. There is no reason you should be having these problems.
    I have had Berninas for many years and have never had any problems with any of mine.
    But I do take them in every few years for a good cleaning and a tune up. And I clean my machines with q-tips after every quilt. have you taken the throat plate off ato see if there is any thread caught anywhere?
    Have you checked to see if you are threading the machine correctly?

  25. #25
    Super Member nhweaver's Avatar
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    Sorry to hear that you have problems with your bernina - all good advice here, I would contact bernina headquarters for 2 reasons, 1 is the machine, 2nd is their agent. Hope it does some good contacting the viking dealer did not work for me. I got a new viking 875 quilter which is quirky, been back to the dealer 4 or 5 times, no luck from viking either as the dealer says the machine does work correctly. Well, for me, it runs like an engine on 3 cylinders, very loud and vibrates so much when I am strip piecing that the needle gets blurry to my old eyes. I will probably lose my hearing if I sewed continuously.
    If life gives you lemons, make a margarita.

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