I am so sorry you are having this experience....espeically since the 830 costs nearly as much as a car! I feel your pain, because I purchased the Pfaff Creative Vision when it came out...oh, I was excited beyond belief and the let down was so disappointing. I could not even chain piece on it without it eating the fabric between pieces. I got rid of that machine, took a HUGE loss that it pains me even now to think about. I purchased a Janome and a separate 6-needle embroidery machine and still did not spend as much as I did on that expensive Pfaff. It just goes to show you, just because you spend mega bucks, does not mean you get a great machine, and that is so unfair. It seems that the machines that have great reputations for many years like Bernina and Pfaff have gone the way of other brands, like Singer, and become junk. Just my opinion. I am happy with what I have now but it cost me to get there. I hope you can work something out to your satisfaction as well.