Kathleen
This is good to know. What steps did your dealer take to fix the problem. Seems that 10 times back they should replace the machine. Which model do you have? The 10000?
I am hoping this is not going to be an on going issue. What should I expect, if there is one?
I have had the machine for a week! This is nonsense, the wrong needle, the wrong thread, too fast too slow.
The machine should not break so easily. Yes you might get a thread nest or it might jam but it should not break from this.
Ridiculous, $3000 later..... So frustrated.