Businesses that make it difficult for me to do business with them - not my first choice. I'd go elsewhere. I'm so thankful for this site because we share our experiences good and bad. It helps me so much. I stopped using my local viking dealer because of their customer service. I got a dealer highly rated on Angies list in Twin Cities. He will fix my broken Elna and Pfaff machines and he's reasonable! Wow! No one in my area was even willing to work on my machines. I'm so grateful, I didn't want to lose either machine.