So here's the question: Why hasn't Joann's ever tried to improve their reputation? The Joann's where I live is abismal. Some of the people are nice, of course, but some are awful. The place is dirty, it's just awful. I actually called the headquarters once (a first for me) and I couldn't get past the woman who answered the phone! I cannot imagine that they are unaware of the quilting worlds' opinion of this company. I'm retiring next year, and I want a job as a Joann "undercover shopper". I was in Joanns in other states and they were lovely! This is quite a problem for us quilters in my area.