I purchased a used HQ 16 from a private party and had a small issue with it. I posted a question on facebook about it and within an hour I had the company asking me to contact them. I did so and spent half an hour with a man going over my machine and what to do with the problem. He asked me to send him some pictures and I did. He then called me back and stated that he would be sending me some parts with the return label to send the old parts back. Well, what he sent me was all of the electronic parts and the machine works great. The best thing was the service. I purchased my machine from a private party and this company I can't say enough good things about it. I didn't pay a cent and I am able to call them anytime and ask any question. I've never heard of Bailey's, but as far as machine and most important SERVICE I would go with the HQ.