I work at a discount fabric shop and would consider myself to friendly,helpful,and polite. I love my job and most of my customers most of the time. Yes I agree that the customer is very important,BUT unless you have stood on my side of the counter you are not getting both sides of the story. Some days customers can test the most patient person(of which I consider myself). Customers are quick to complain but rarely compliment. I always strive to have my customers leave the store happy.