I have the 11000se and love it. I have had it for 3 years and had only 1 problem. Fortunately I have a great dealer and her husband does the repairs. The screen kept directing me to the wrong sites. He showed me how to reset it so I can do it if necessary. I love the embroidery. Love being able to download from the computer to a flash drive and use it. Good luck. I did read the reviews and have had none of the problems described.