I have a very similar situation going on right now! I finished 6 tops, sold them all right away. However, I had moved and can not set up my frame here so I wrote the woman who used to long arm for me & she said she could have them all finished in a month or so & that is what I told the people who bought the quilts. I had 6 angry customers! They never left her house until the 3, 4 & 5 month mark and she is still holding one hostage!! After many unanswered emails, a friend who bought one wrote her & said yes, it was done, she is shipping the day after labor day. The woman who will be receiving the quilt wrote her last week & got a reply saying that all she had to do was finish the binding! Yeah, thought it was finished?? I have even tried calling her house, no answer! I totally understand the life happens thing, but this is just out of control now Maybe I should call her at 4 am when I wake up :O BTW, her name is Tammy & she lives in Va...buyer beware!!!