This is where a good guild comes in to save the day. My guild has had two machine dealers close shop due to lack of business because of poor customer service after purchasing. It was always customer error or kept replacing parts until the warranty ran out then Oh so sorry, bye. The one dealer that stands behind her machines, gives excellent service and doesn't treat the customer as ignorant to not knowing how to operate a machine is thriving and she is in another town but supported by all the guild members.