I don't understand why the original poster is having the blame put on her. She wasn't out to hurt the business in any fashion. The store should be ashamed of its behavior. Never should a lqs treat you poorly. WE (the customers) keep businesses alive. That is why good worth of mouth is so important. Because imagine if she had had a great experience. She would have told us all about it and we may have strived to go to that particular store if we could. Instead we are left with the fact that there are several terrible quilt shops. I would not frequent the one where the customer was treated like a potential theif. I would not shop where bolt info is marked out. That tells me they are hiding something. Trying to sell seconds or hide the real brand. This entire conversation has let me thankful for my LQS. They are nice and professional.