We have several shops within 20 miles and most are awesome. But the one that is closest to my home (10 minutes away) has awful customer service. One of the owners isn't rude; she simply chooses who she wants to wait on. I was at the cutting counter for almost 10 minutes (no one else in line). She was chatting to what sounded like someone she knew very well....anyway, after 10 minutes and her totally ignoring me, I left 4 bolts of fabric on the cutting counter, walked right past her, and walked out. I've heard the same thing from many others. Hard to believe they're still in business.