I have a Bernina 930. It is 27 years old. The closest Bernina dealer told me they could not fix it. We drove a couple of hours to the shop we originally bought it from. The repair man had it fixed and running like new in 15 minutes. We were Navy so I could seldom take it to the original shop of purchase, but never had a problem getting it taken care of where we lived. I have a Bernina 730e artiste, almost 18 years old. Sews like a dream. After it’s yearly checkup I started having problems, took it back and both boards had to be replaced. The $700 to repair would not come close to another machine with the features my 730e has. But I have learned the new repair person at the closest shop does not have the expertise the guy in Pensacola has. The closer shop was trying real hard to talk me into buying a multi needle machine. This has left me wondering if I would have had to have both boards replaced if I had taken it somewhere else for it’s yearly checkup. I love my Berninas.