Brwnntwn, Yes JoAnne's is a craft store,but if you are selling a product then you need to have someone in that store who has an understanding for the products they are selling. Even if it is only the manager or a clerk in that dept. Ho hum, common sense and common business sense. If you notice many of the quilters are saying they do not have a choice as to where they can buy their quilting needs. If I go into a grocery store and end up in a dept. that is not "groceries" it is still a dept. in that store and someone should be able to answer any question that arises regarding the products sold in that dept.
Hope my fellow board members are having a great day!