If the cleaning doesn't work, you may have to take it apart. I have had a dozen or more machines where the tension assembly was taken apart and not reassembled correctly. I tried searching for a manual for your machine as sometimes the manual will have an exploded diagram of the tension assembly, no luck. From pictures of your machine I looked at the assembly does not appear too complicated, so taking it apart and reassembling correctly is not insurmountable.
Also, a picture would help. Here are Janey's instructions for posting pictures:
We like pictures. In order to post pictures on Quilting Board, you will probably need to reduce or compress the picture to a file size that is smaller than 2MB. How to post images can be found at https://www.quiltingboard.com/attach...020-01-17-.pdf
Don't forget to scroll over to the far right to find and click on the "Upload" button.
I have found that only the big red "Reply" button or "Quote" work to give me the paper clip icon to work for adding pictures.
https://www.quiltingboard.com/attach...p-location.jpg
Some additional info regarding reducing images at post #4 and images for the scroll and upload button can be found at #5 of quilt block ID?
Or simply - Make sure pictures are smaller than 2MB
Click on red "Reply" button
Click on the paper clip icon
Click browse - choose picture/s. (only 5 allowed per post)
Once they show up as being loaded, Scroll over to the right side and click on "Upload"
After the pictures show up as being attached, you can close that window and go back to the screen to finish posting your post.
We like pictures. In order to post pictures on Quilting Board, you will probably need to reduce or compress the picture to a file size that is smaller than 2MB. How to post images can be found at https://www.quiltingboard.com/attach...020-01-17-.pdf
Don't forget to scroll over to the far right to find and click on the "Upload" button.
I have found that only the big red "Reply" button or "Quote" work to give me the paper clip icon to work for adding pictures.
https://www.quiltingboard.com/attach...p-location.jpg
Some additional info regarding reducing images at post #4 and images for the scroll and upload button can be found at #5 of quilt block ID?
Or simply - Make sure pictures are smaller than 2MB
Click on red "Reply" button
Click on the paper clip icon
Click browse - choose picture/s. (only 5 allowed per post)
Once they show up as being loaded, Scroll over to the right side and click on "Upload"
After the pictures show up as being attached, you can close that window and go back to the screen to finish posting your post.