Getting less than you paid for...
#101
Originally Posted by OHSue
All the local LQS I have been to are pretty generous. At my Joann's or HL I make it a point to say something about needing the full amount cause I am calculating it pretty close or something to that effect. It usually gets me a skosh over what I paid for. And also I always try to be extra nice to these people, I have worked in customer service and lots of these folks get treated miserably at times, so I think if you are really nice they want to be nice back.
The woman lays the raw edge of the fabric along the straight edge of the yard stick--but--the end that is going to cut--she angles up almost an inch or two from the yard stick!!! When I point out that the fabric needs to be flush on the straight edge she flat refuses to straighten it up. "That doesn't make any difference. It'll be fine." OMG!!!! She went ahead cut the fabric over my objections that is now as crooked as a dog's hind leg!!!! I unfolded the piece of fabric she handed me and tried show her how she'd shorted me and again...nothing. I made sure I didn't have an attitude when I showed her because it's no better for a customer to be rude than the clerk. But she simply refused to look at the material laid out and said I was just trying to get more than what I was paying for. OMG!!! Noooooooooo . . . I don't mind paying for what I ask for if I get the full yardage!!! This one piece alone was a full fourth of a yard less since both ends especially since it was cut crooked on both ends not to mention that it was in two different directions. GADS!!!! I respectfully refused to take the fabric and left. I came back the next day and spoke to the manager and well, it was wasted gas. Sigh . . . I so miss our old manager!!!!!
Now with this said--there are some GREAT clerks working there and this one cluck is the exception. But when I go there--I look to see who's cutting and that tells me if I‘m going to buy or not. I would probably dump that store if there was another store around here that had all the fabric I needed . . . Oh yeah in a heartbeat!!! Hmmm...wait…maybe this is the universe's way of telling me I really didn't need that material after all? LOL :roll: :lol:
SashingSarah709
#102
Originally Posted by Sashing-Sarah709
Originally Posted by OHSue
All the local LQS I have been to are pretty generous. At my Joann's or HL I make it a point to say something about needing the full amount cause I am calculating it pretty close or something to that effect. It usually gets me a skosh over what I paid for. And also I always try to be extra nice to these people, I have worked in customer service and lots of these folks get treated miserably at times, so I think if you are really nice they want to be nice back.
The woman lays the raw edge of the fabric along the straight edge of the yard stick--but--the end that is going to cut--she angles up almost an inch or two from the yard stick!!! When I point out that the fabric needs to be flush on the straight edge she flat refuses to straighten it up. "That doesn't make any difference. It'll be fine." OMG!!!! She went ahead cut the fabric over my objections that is now as crooked as a dog's hind leg!!!! I unfolded the piece of fabric she handed me and tried show her how she'd shorted me and again...nothing. I made sure I didn't have an attitude when I showed her because it's no better for a customer to be rude than the clerk. But she simply refused to look at the material laid out and said I was just trying to get more than what I was paying for. OMG!!! Noooooooooo . . . I don't mind paying for what I ask for if I get the full yardage!!! This one piece alone was a full fourth of a yard less since both ends especially since it was cut crooked on both ends not to mention that it was in two different directions. GADS!!!! I respectfully refused to take the fabric and left. I came back the next day and spoke to the manager and well, it was wasted gas. Sigh . . . I so miss our old manager!!!!!
Now with this said--there are some GREAT clerks working there and this one cluck is the exception. But when I go there--I look to see who's cutting and that tells me if I‘m going to buy or not. I would probably dump that store if there was another store around here that had all the fabric I needed . . . Oh yeah in a heartbeat!!! Hmmm...wait…maybe this is the universe's way of telling me I really didn't need that material after all? LOL :roll: :lol:
SashingSarah709
#103
[quote=Sashing-Sarah709]
No the universe is not talking to you...it's Murphy's law!
Originally Posted by OHSue
Hmmm...wait…maybe this is the universe's way of telling me I really didn't need that material after all? LOL :roll: :lol:
SashingSarah709
SashingSarah709
#104
Junior Member
Join Date: Jan 2011
Posts: 251
I find my LQS is the worst in this way. They don't go a thread over 1 yard and then if it isn't perfectly straight, you don't get the entire yard. There is another quilt shop where the people give a generous yard and I find I go there more often. That's also why I also shop online as many online are generous too. At Joann's after getting less than what I wanted I told the girl that I needed a full 1/2 yard for my project and she cut it so that I had the full 1/2 yard. You shouldn't have to ask!!!
#108
I try to purchase an extra 1/8 yd because I have to wash all fabric before I use it (allergies). I can loose several inches after washing and then squaring up before making any sub-cuts. There is a new JoAnn's in my area and one of the cutters told a customer that it is company policy to cut off fabric at the beginning of a bolt if it is obivously not straight because they have to account for those inches--this is ridiculous in my opinion. When I heard this I put down the bolt I was going to purchase and left. Don't shops realize that they should make certain the customer is getting what they are paying for--cotton is going through the roof and we can't afford to always purchase more than we need just to insure that we get the yardage needed for a project.
#109
I recently made a large purchase of multiple fabrics at a well known, QS - a high end shop, when I got home I found my cuts so crooked that I lost 3 inches on each cut and had to go buy more fabric. Unlikely I will shop there again. I will also be watching how my fabric is cut more closely - we pay way too much for fabric to be shorted.
Thread
Thread Starter
Forum
Replies
Last Post
sunnyhope
Main
17
09-23-2009 04:41 PM