A quilt shop quandary...what would you do?

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12-04-2011, 07:44 AM

#41

Lori S

Super Member

Join Date: Apr 2010

Location: Illinois

Posts: 9,312

I always approach this type of issue with the philosophy ..."If it was my business , would I want to know?" and then let that guide my approach with the owner.

12-04-2011, 07:47 AM

#42

cheaha39

Senior Member

Join Date: Aug 2011

Location: Munford, Alabama

Posts: 798

Yes, contact the quilt shop. A good shop wants satisfied (aka repeat) customers and will make it right.

12-04-2011, 08:08 AM

#43

Bon14783

Member

Join Date: Apr 2010

Location: Davison, Mi

Posts: 67

My biggest "pet peeve" is that no one is held accountable any more. I would definitely take it back and explain how upset I was when I got home and found that I had purchased defective material. And also that your shop sold it.

12-04-2011, 09:19 AM

#44

Thumbilena

Member

Join Date: Sep 2011

Posts: 39

If the shop is a distance away, I would e-mail her those photos and explain the situation, I am sure she would appreciate knowing it. It is her reputation.

12-04-2011, 09:32 AM

#45

LindaDeeter

Senior Member

Join Date: Apr 2011

Location: Texas

Posts: 429

Definitely tell them! If I was the shop owner, I'd certainly want to know!

12-04-2011, 10:30 AM

#46

Pieces2

Super Member

Join Date: Aug 2011

Location: Missouri

Posts: 1,250

I would return it to the shop, she should return it to the manufacture. It is a flawed piece of fabric.

12-04-2011, 11:12 AM

#47

BuzzinBumble

Super Member

Join Date: Jun 2011

Location: near Niagara Falls, NY

Posts: 3,075

Quote:

Originally Posted by woody

I would bring it to their attention, in a nice way. If I was the owner, I would want to know about things like this so I can make sure that the staff understand that it isn't acceptable. If poor storage in the store caused it, you would look at ways to fix it, or if it came from the manufacturer like this, then the store owner would want to take it up with them.
Good to see you Eddie, I've missed seeing your beautiful work.

Yes, I second that! I'd feel that way too if I owned a shop.

12-04-2011, 11:35 AM

#48

patdesign

Super Member

Join Date: Mar 2010

Location: So. Fla now, Va orig

Posts: 1,565

Tell them, they cant fix what they don't know about. Sure it wasn't deliberate just something that probably didnt catch the notice of a zoned out employee.

12-04-2011, 12:24 PM

#49

LivelyLady

Super Member

Join Date: Dec 2010

Location: Western MA

Posts: 2,720

Quote:

Originally Posted by Holice

of course, tell the shop about it and show it to them. If flawed then should be replaced.

Absolutely agree. If I was the shop owner I would want to know.

12-04-2011, 12:26 PM

#50

KimS

Super Member

Join Date: Mar 2011

Location: Southeast Missouri

Posts: 1,980

I'd let the shop owner know because you're right. Selling fabrics like that as anything other than seconds could ruin their business. Word of mouth can make or break a business. I'd want to know.