cashs_mom

It used to take about 2 - 3 weeks for just a regular tune up and small repairs at my dealer. They were bought out by another store and when I took it in this year for it's tune up, it only took a week. I was very happy. I'm not sure whether they have more techs now or it was just a slow time or a combination.

lindaschipper

After dropping my Janome off my quilting frame and breaking it (long story) it took my repair man 4 days to analyze it....two weeks for the part to come in, and another week for him to repair it once the part arrives. It should be as good as new when I get it back (said otherwise it's in great shape) because he's already asked me if I want to trade it in on another machine. Think 3 to 4 weeks.

LindaJ

i have had mine in and called to ask when it would be ready. I was number 6 after 2 weeks. Glad I have

2 machines or I would be going crazy wanting to sew!

sewnclog

My LQS is usually 3 weeks; think it depends on how many are ahead of you.

Vera39760

I have been taking my machines to a shop closer than the one where I bought it. The last time after keeping it 2 months, they told me it couldn’t be fixed. My husband decided to drive back where we bought it before sending it to sewing machine heaven. The repairman fixed it in 10 minutes while we waited. I also found out the other shop often said they couldn’t fix an older machine hoping for a sale. My Bernina 930is 35years old and still working beautifully.

shasta5718

Last time I took mine in, it took them 2 months, said too many machines for tech to do fast. Either need more techs or make better machines don't ya think.

Sandygirl

I just wish that my dealers' employees WOULD LEAVE A MESSAGE FOR ME TO PICK UP MY MACHINE!! I guess that the employees are afraid to leave a message ..I HAVE to call to see if it is ready...there is a record of them callng but they NEVER leave a message. wth! It is not my job to have to chase my service down.

Sandy

ctrysass2012

I have not needed any repairs to my Bernina yet. The shop I purchased it at closed & the dealer opened a small repair shop at his home. I do take it in for general service & he only has it for 2-3 days. I call & make an appt. & don't bring it in until that day. The other Bernina tech in town does not do this & machine can sit for quite a while.

Onebyone

I have had my Brother 1500 in the shop twice now for the same problem. The guy said well it worked fine when I tested it. He sewed about six inches on a piece of sample fabric and called it working. He kept the machine for four weeks. I took it to another shop, not a Brother dealer, and the guy fixed it in one hour. Said the first repair guy didn't repair it, he rigged it to work hoping it would hold up for awhile. It's frustrating trying to find a decent repair shop.