Problem with straight stitch slide plate on Juki HZL-DX7
09-19-2016, 06:40 AM
#22
Power Poster
Join Date: Jan 2011
Location: Southern USA
Posts: 15,943
I don't know why so many machine dealers and vendors are so bad about customer service after the sale. It's like every machine problem is a oh that seldom happens and the part we need has to be special ordered, even if it is a regular screw sold at the hardware store. My last straw was when I took my machine foot pedal in and was told it couldn't be repaired, had to buy a new one. When I went to pick it up, I was given my old one as the new one (I had my name on the bottom of the old one). I won't buy from a dealer anymore. Online with return is the only way for me.
09-20-2016, 10:20 AM
#23
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Join Date: Nov 2011
Location: Redmond, WA
Posts: 15
Thanks so much, Patricia! That is very likely what happened to my machine. I also own the F600 and love it a lot. I bought this one because of its extra cool features. Both are really great machines. I bought it from a local chain of sewing machine dealers and even bought their extended warranty, so I should be able to get it fixed for free. Thanks for the tip about the lever having to be in full open position. I am sure it was in straight stitch mode when I removed it to clean the bobbin area. Who would have thought to do that?!
09-20-2016, 02:46 PM
#24
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Thread Starter
Join Date: Jun 2015
Location: Rosemere, Quebec, Canada
Posts: 322
Originally Posted by singerbabe
Thanks so much, Patricia! That is very likely what happened to my machine. I also own the F600 and love it a lot. I bought this one because of its extra cool features. Both are really great machines. I bought it from a local chain of sewing machine dealers and even bought their extended warranty, so I should be able to get it fixed for free. Thanks for the tip about the lever having to be in full open position. I am sure it was in straight stitch mode when I removed it to clean the bobbin area. Who would have thought to do that?!
09-09-2019, 04:30 AM
#26
Senior Member
Thread Starter
Join Date: Jun 2015
Location: Rosemere, Quebec, Canada
Posts: 322
Hi Delta! You won't be sorry! I haven't had a problem since that first problem back in 2016.
It's a great machine! I use it mainly for piecing and for the decorative stitches. But I've also done free-motion quilting on it, mainly on smaller projects like table runners, place mats, etc. I know many quilters also use it for quilting larger projects, but I have the TL2010Q for those.
Read the instruction manual attentively when removing the throat plate for cleaning, and you'll be fine.
Keep us posted!
It's a great machine! I use it mainly for piecing and for the decorative stitches. But I've also done free-motion quilting on it, mainly on smaller projects like table runners, place mats, etc. I know many quilters also use it for quilting larger projects, but I have the TL2010Q for those.
Read the instruction manual attentively when removing the throat plate for cleaning, and you'll be fine.
Keep us posted!
05-06-2020, 09:04 AM
#28
Super Member
Join Date: May 2011
Location: Pacific NW
Posts: 9,395
Originally Posted by Patricia Drew
I took the machine in to the local Juki vendor. They are mainly specialists in industrial machines, but they said they would have a look. They called back the next day to say that the small spring under the throat plate is missing. That little spring is quite fragile. When you remove the throat plate to clean the bobbin area, you have to be very careful and check that the little lever is in the "regular hole" (large hole) position. I think that was probably the source of my problem. If the lever is in the straight-stitch position when you remove the plate, it can damage the spring, which in turn (I think) controls the sensor.
The vendor put a small dot of paint on the lever and also on the throat plate to help remind me to align the paint dots before removing the throat plate!
If your vendor/dealer is close by, they can probably check whether this is your problem, and order the part for you.
The vendor put a small dot of paint on the lever and also on the throat plate to help remind me to align the paint dots before removing the throat plate!
If your vendor/dealer is close by, they can probably check whether this is your problem, and order the part for you.
Originally Posted by CarlaStone
I'm having the same problem with my Juki HZL DX7. My machine is 3 1/2 years old, so is no longer under warranty. How was your problem solved?
05-06-2020, 06:36 PM
#29
Member
Join Date: May 2020
Posts: 3
Thanks. The mechanism under the plate is in good working order. I'm fairly certain it's the little electronic board that comes in contact with the arm under the needle plate when the sliding plate is engaged to straight stitch mode. The 'little board' is green, has one black and one white wire attached to it, and is covered by a white plastic cover, secured by a small screw. I'm thinking the problem might very well be that little board.
08-17-2020, 11:29 AM
#30
Member
Join Date: Aug 2020
Posts: 1
Same problem, HZL-DX5
Originally Posted by CarlaStone
Thanks. The mechanism under the plate is in good working order. I'm fairly certain it's the little electronic board that comes in contact with the arm under the needle plate when the sliding plate is engaged to straight stitch mode. The 'little board' is green, has one black and one white wire attached to it, and is covered by a white plastic cover, secured by a small screw. I'm thinking the problem might very well be that little board.
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