GregB

I purchased from two different on line retailers a yard of fabric each. When I went to start cutting. I found the edges to be a 1/4 to 3/8 of inch off, top to bottom. Each piece was cut not straight. I called customer service, got a recorded message. It's been two weeks and no respond back. Is anyone else having this problem with fabric they have purchased on line?

mkc

I have seen this on a few occasions. If the fabric is still at least the amount I purchased, which is typically the case, I don't complain.

cashs_mom

Just like IRL fabric stores, online fabric stores vary widely. Some are excellent. Some are not so good. If you want opinions on a particular vendor, it would be helpful to have their name.

dunster

I would say that this is almost always the case, but the retailer (both online and in shops) usually gives an extra inch or so to make up for the difference. It's very hard, almost impossible, to make an accurate and straight cut if the fabric is not straight on the bolt, which happens a lot. But if you're actually short of fabric, you have a legitimate complaint. What actually surprises me is that you didn't get a response from either retailer. That doesn't speak well for their customer service.

quiltingcotton

Unfortunately, that seems to be the way things work today. I sent an email to Missouri Star Quilting, got an email back from their chat and followed the directions on that email to get a 'real person' response. Days later, still no answer to my question or an email from a real person. I'm guessing that they don't want, or need my business. I'm not chasing after them. Either they answer or not. In the meantime, I'll take my quilt/fabric buying elsewhere.

QuiltE

Sorry, but I'd say being 1/4" to 3/8" off is, pretty darned good! Like, as in, almost perfect cutting.
Or maybe I am missing something here?

Unfortunately, customer service is not as good as we once received.
You can't really do much about it though, other than to follow up, just in case it got honestly missed.

When I do get good customer service, it's such an amazing feeling.
Especially when it is exceptional and sincere, and doesn't feel like they are pandering all over me.
For sure, I let them know how much I appreciate it, and what they did that made such a difference.

Good Luck GregB!

Onebyone

I wouldn't complain about an 1/2" off cut yardage. I have more than that much left over for scrap which I don't need more of anyway. I have always gotten a response from Missouri Star, Quilt in Day, Jordan Fabrics, Shabby Fabrics, and Fat Quarter Shop. From a complaint to just asking a question. Those are the main online shops I buy from. But I buy from anywhere that has what I want.

LGJARN52

I sincerely doubt of any of use gets the measuring tape out to pinpoint to the closest 1" of fabric when it arrives at our house. That's good enough is most likely the answer. The majority of patterns allow a couple inches of extra fabric anyway. Where do you think all the scrap fabric comes from? I would not complain.

aashley333

When I pulled out a wide back piece, it was 9 inches short! Didn't remember where I ordered it. I just put away my online purchases without measuring them for accuracy. Wasn't happy, but didn't let it ruin my day.

quiltingcotton

I had a wide back 3yard piece that was actually a full 12" short. Thankfully I always measure my fabric when I receive it. Long gone are the days when there were actual morals between customer and merchants for the most part. It did take me a lot of back and forth before they would 'fix' their mistake. They actually just wanted to send me 12". The fabric was for backing of a bed size quilt. I bought it so there would be no seams --- they finally sent me the entire order of fabric in one piece. I feel bad in that they probably sent that incorrect piece that was short the 12" to some other poor soul.