0tis

I, too, would contact Moda - I've always been impressed with their products and I believe they would stand behind any and all of their fabrics - they are listed as United Notions in Texas or www.UnitedNotions.com - also I would contact Keepsake Quilting - they should have a record of your purchase - I am sure they would want to make you happy too. Please let us know what happens in this case. Good luck.

costumegirl

Good suggestion Jan and Otis! I agree that both should be contacted and document the flaws by sending pics. Do not do anything else with the fabric and see how they respond. Hope they resolve the situation for you.

gramajo

I agree with you.

Peckish

She's SuperJan, although she doesn't like it when I call her that. Okay - SuperModestJan!

giquilt

I was just flipping thru a KQ magazine today. I also notice (it is on the back of their order form page) "The Keepsake No-Quibble Guarantee". It states, in bold in the paragraph, "If you are not happy with any item, for any reason, at any time, please return it to us for a refund or exchange. No quibbling, no delay, no problem.". The last sentence of the paragraph says, "We value your friendship and trust above all".
That being said, I would contact them and give them a chance to Not Quibble.

Jan in VA

Peckish Peggi! You are a hoot!

Actually I HAVE begun a file on my thoughts for a book on tips and tricks of my quilting life. Don't have a clue how long this will take as I have one more big surgery - on my low back - coming up in April or May - so just bear with me; it might be a couple of years!! I'm such a procrastinator, but at my 70th at the end of January, I realized - like Mary Ellen Hopkins used to say - "Honey, there just isn't all that much time left!"

Jan in VA

earthwalker

Get publishing Jan! Do you think part of this problem is that it was from the end of a bolt? Anyway, I would contact 'whoever' and see if you can't get them to refund/send you more. Big black marks, slubs and random colours aren't really something you should have to put up with.

junegerbracht

I would contact KQ - my experience is that they have very good service. A friend recently contacted Moda with a problem with precuts and was referred back to the shop she purchased them from - kind of a problem since she bought them at a show.

Madan49

My experience with Moda has not been as positive as what many of you seem to have experienced. Mostly they tell customers to take it back where it was purchased... in other words, they wash their hands of the problem once it leaves their factory. So, unless you buy from a place that will take care of the problem, you're pretty well stuck with it. And then, often, the place where you purchased it tells you to contact Moda... so... catch 22? I'm just really not impressed with Moda for the prices they charge. I often avoid them for just that reason.

charlottequilts

Thanks to everyone weighing in on this. I'm going to contact KQ today. I'm not super-optimistic, being as how I tossed the receipt last week, but I'll give it a try. I'll also post some pictures today (if I can find the trick to keep them from being huge.).

Hugs,
Charlotte