gale

Did you call? There might have been a rogue employee or a miscommunication. If you had let them know they probably would have done something to compensate for it. But if they (management) don't know, they can't fix it (because only two people would know-the person that packed it and you).

GramMER

I have ordered from them and was more than a little pleased. I understand they have one "walk-in" store, but all others are only mail order. They have a return policy that is out of this world.

monteimom

I love Fabric.com . . . I've had very good luck all of my orders for the past 5 years or so. The one order that I just didn't like, I offered to return and they told me to keep it! Another order that wasn't up to snuff, I was asked to return at their expense. In fact, this is the first place I look for fabric because we live n the desert and there just aren't too many options locally.

leighway

They and Hancocks are my go-to shops for fabric. Fabric.com has only messed up once on an order that was time sensitive (of course!) And the killer part is that their distribution center is about 10 minutes from my home. BUT, because they are now owned by Amazon, no amount of pleading was going to allow me to pull up to their facility and pick up my fabric! I will still order from them because they are able to give the $35 no shipping cost deal and because I've always been very happy with the fabrics.

pegquilter8

Just received my first order from them. I ordered on Thursday. I am so pleased.