ILoveToQuilt

I placed a small order on 12/13. Got confirmation that it "shipped", but no other information. I called and was given a tracking number, which is a Post Office number, but was told it was shipped through Amazon. When I track the package on the Amazon site MSQ gave me, I get the " can't find your package". USPS tracking shows it somewhere in Missouri.

Has anyone else been frustrated with MSQ shipping? No where does it say they use Amazon. I don't have house delivery and they won't/can't ship to the Post Office.

Suggestions? I do plan to call them later today. By the way, the order was for less than $20 (and that included tax and shipping).

mkc

Are you using track.amazon.com to track the package?

The FAQ on that site states:

Why is my tracking information is missing?
If your package tracking information is not appearing, it may be due to a number of reasons:

• The first package scan may not take place until the package arrives at a regional hub near the final destination. This is common when shipping
volume is high and packages are processed in bulk. Until this first scan, we will not display tracking information
• The first package scan may not take place until the package is delivered at the final destination

I've only had one package where the merchant (nuts.com) used Amazon shipping. It was a post office tracking number and it did track on the track.amazon.com site just fine.

It sounds like Amazon hasn't scanned it past the label being created at MQS, which could fall into the scenarios above (not at your regional hub yet).

Given the post office tracking number, I wonder if they are using USPS for last mile. If so, and you can't get package delivery from the post office, they'll probably have to intercept the parcel or reship using a different carrier.

ETA - we have a neighbor who uses our address for any packages where they can't explicitly choose UPS or FedEx for just that "no house delivery" reason (they only have a PO Box). That might be something to consider for similar orders where you don't know how the package will ship.

ILoveToQuilt

The odd thing is that yesterday when I tracked the package through Amazon, it showed up as being in Illinois. Today, not found. Hence my frustration.

Just checked again and it is somewhere in Michigan!

SusieQOH

I've had bad experiences with their shipping as well. Haven't bought from them in a long time. It's frustrating.

Stitches23

I bought from them recently and had a similar experience. I could see it left M* but could not get tracking updates again until it was close to being delivered. So the tracking updates are terrible, but the package was delivered in good order although it was very slow in arriving - like it was being shipped 3rd class and only put on a truck when there was room for it.

toverly

I have had that experience from MS. There is no way to track a package. Must be the shipping in that area. My package did arrive in a reasonable time. It is a wait and see. Hope your package arrives safe.

patricej

call MSQC.