... be nice to a customer-service person today.
Every year I dread the week leading up to Christmas. The nice people who get their packages are quietly happy... but should anything go amiss, all the un-jolly feelings are quick to tumble out.
Case in point: we shipped a package to a customer, who called to say that she didn't get it. USPS shows that the package was delivered. We gave her the usual advice: call your Post Office, check with your neighbors, ask other family members if perhaps they brought the package in and forgot to tell you about it. So she called us a disreputable business etc etc.
Then she contacted us a couple of days later to let us know that the package was indeed there; her husband had brought it in,wrapped it, and had been under their Christmas tree all this time.
And she didn't even give us the tiniest little "I'm sorry" for having been so harsh with us.
So, if your path crosses that of a customer service person today, please try to find something nice to say, to encourage them during this most difficult week of the year.
Merry Christmas, Happy Hanukkah, enjoy the winter solstice and here's hoping that you all have a wonderful New Year! Let's spread some holiday cheer!