I have said more than once on this forum, "It is the excellent Bernina customer service that keeps me a Bernina lover," and now I have one more example. I have a Bernina 440QE with embroidery. I have used it many times. However, my laptop that I was using for it died, and I needed to put the software on my new laptop, my Bernina dealer said he would help me. Long story short, after two days, and two sewing techs working on it, they were able to get it to run. They said it was my Norton software, not liking the software and the machine. He did not charge me anything. After a few days at home, my new laptop quit picking up the wireless signal. Short version of the story- after two hours on the phone with the HP tech, we recovered the computer before the software installation, and it is now just fine. So chapter three of my saga, I will have to find an older laptop, with a older operating system that is dedicated just for my sewing machine, and I will have to call my Bernina dealer, with the bad news, as I will need his help again. Has anyone else had this same problem?