Is the customer "always" right?
#11
Senior Member
Join Date: Aug 2008
Location: Northern Virginia
Posts: 506
That's what I was thinking, but like McFay says, "get 1/2 up front." I don't believe it is a matter of the customer being right or wrong, just happy.
#12
Here's how I'd respond:
"I love how you want to find a way to make the quilt work with the colors in your room. That said, I'm concerned that those colors won't go with the OSU colors that will make up the main part of the quilt. To give you a sense of that, here's a mock-up drawing of what it would look like with the colors you'd like to add, and what it would look like keeping to the OSU colors. Which one do you want me to make?"
And then you go with what she says, and you definitely get cost of materials up front.
Good luck
"I love how you want to find a way to make the quilt work with the colors in your room. That said, I'm concerned that those colors won't go with the OSU colors that will make up the main part of the quilt. To give you a sense of that, here's a mock-up drawing of what it would look like with the colors you'd like to add, and what it would look like keeping to the OSU colors. Which one do you want me to make?"
And then you go with what she says, and you definitely get cost of materials up front.
Good luck
#13
I have already received half of the quoted price...that way I am covered for the cost of materials if she doesn't pay second half. I agree with the mock up idea and will see what I can make up....I don't have EQ, so will just draw up something and show her.
#16
I've made several OSU quilts. One was raffled off We made 3,500 on that one.. But when I do consignment everything is agreed on when the deposit of 50% is received . No changes unless 20% surcharge plus costs of materials.. Good luck!
#18
Super Member
Join Date: Aug 2011
Location: NY
Posts: 2,497
If she's paying for it. You should give her what she wants. You could always show her two samples on the computer or graph paper and pencils what her request and another you believe would look like and have her decide. Ultimately she's paying. You can have something on the label that clarifies that the colors were that of the recipients choice. ??? I'm sure there's some tactful way of stating that, that would make her proud and cover your butt all at the same time. "Colors lovingly chosen by_____" and "Pieced and quilted by_____"
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