fabric depot
#1
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Join Date: May 2009
Location: NY
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So back in the beginning of February IrishNY posted Fabric Depot was having a batik sale. I go to the site, see some stuff I can't live without, place my order. Get my email confirmation then nothing. A week goes by and I email them to ask if my order shipped. Nothing. On Monday I get a call from them (thank goodness I had the day off and was home) telling me that two of my selections were out of stock and the buyer had selected a substitute was I willing to take that? I thought that was odd. I said there is no way I can accept a substitute sight unseen and they should email me a picture of the fabrics so I can decide. I also asked why it took them well over a week to contact me about it. The woman said they were really busy. I am still waiting on the email with pictures. I have never dealt with this particular on line company before. I thought it very odd they would want me to accept a substitute batik sight unseen and also that it would take them so long to tell me two fabrics I selected were out of stock. What do you guys think? Is it odd? Have you ever had an online fabric retailer want to substitute without you even seeing the fabric??
#2
Send an email to Debbie at [email protected]
She jumped right on my complaint and made sure that I was happy with my order...
I think that the folks at Fabric Depot will do whatever they can to make you happy!
She jumped right on my complaint and made sure that I was happy with my order...
I think that the folks at Fabric Depot will do whatever they can to make you happy!
#6
Originally Posted by Charlee
Send an email to Debbie at [email protected]
She jumped right on my complaint and made sure that I was happy with my order...
I think that the folks at Fabric Depot will do whatever they can to make you happy!
She jumped right on my complaint and made sure that I was happy with my order...
I think that the folks at Fabric Depot will do whatever they can to make you happy!
Yesterday, I called and talked to Debbie and she researched and called me right back with date shipped and tracking number. She was very puzzled as to why I never received the "automatic" shipping info. e-mail.
To end this long story, I received my entire order yesterday and it was perfect.
#9
Originally Posted by feline fanatic
So back in the beginning of February IrishNY posted Fabric Depot was having a batik sale. I go to the site, see some stuff I can't live without, place my order. Get my email confirmation then nothing. A week goes by and I email them to ask if my order shipped. Nothing. On Monday I get a call from them (thank goodness I had the day off and was home) telling me that two of my selections were out of stock and the buyer had selected a substitute was I willing to take that? I thought that was odd. I said there is no way I can accept a substitute sight unseen and they should email me a picture of the fabrics so I can decide. I also asked why it took them well over a week to contact me about it. The woman said they were really busy. I am still waiting on the email with pictures. I have never dealt with this particular on line company before. I thought it very odd they would want me to accept a substitute batik sight unseen and also that it would take them so long to tell me two fabrics I selected were out of stock. What do you guys think? Is it odd? Have you ever had an online fabric retailer want to substitute without you even seeing the fabric??
#10
I also ordered from FD and they called me to say one of the batiks was out of stock, asking me what I wanted to do. I told them to pick another in the same color and surprise me. I don't know which is the substitute fabric because I loved them all when I got them.
I figure it might be a way to get me to use a fabric that I might not otherwise pick and keep me from getting in a complete rut of color choices.
Cindy
I figure it might be a way to get me to use a fabric that I might not otherwise pick and keep me from getting in a complete rut of color choices.
Cindy
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