I need help with my 100001 Janome
02-03-2011, 04:57 PM
#1
Junior Member
Thread Starter
Join Date: Dec 2010
Location: Jefferson City, TN
Posts: 188
I am hoping someone here can help.
My Janome was working perfectly until I upgraded to Vista. Now I can not communicate between the machine and my laptop to transfer embroidery patterns. Its saying that the USB drivers are not loaded.
I have updated the Janome customizer program to the most recent version and still receiving the same message.
I am hoping someone here has some advice as how to rectify this. Janomes website is no help what so ever.
Thanks
Cindy
My Janome was working perfectly until I upgraded to Vista. Now I can not communicate between the machine and my laptop to transfer embroidery patterns. Its saying that the USB drivers are not loaded.
I have updated the Janome customizer program to the most recent version and still receiving the same message.
I am hoping someone here has some advice as how to rectify this. Janomes website is no help what so ever.
Thanks
Cindy
02-03-2011, 04:59 PM
#2
Super Member
Join Date: Sep 2010
Location: Behind my sewing machine
Posts: 7,202
there is a facebook site for Janome. They seem more helpful than the website.
Originally Posted by Cindy2sew
I am hoping someone here can help.
My Janome was working perfectly until I upgraded to Vista. Now I can not communicate between the machine and my laptop to transfer embroidery patterns. Its saying that the USB drivers are not loaded.
I have updated the Janome customizer program to the most recent version and still receiving the same message.
I am hoping someone here has some advice as how to rectify this. Janomes website is no help what so ever.
Thanks
Cindy
My Janome was working perfectly until I upgraded to Vista. Now I can not communicate between the machine and my laptop to transfer embroidery patterns. Its saying that the USB drivers are not loaded.
I have updated the Janome customizer program to the most recent version and still receiving the same message.
I am hoping someone here has some advice as how to rectify this. Janomes website is no help what so ever.
Thanks
Cindy
02-03-2011, 06:06 PM
#4
Super Member
Join Date: Jul 2010
Posts: 2,500
You probably need to reload the HASP driver. At least that was my problem one time and I hadn't even upgraded. For some reason, it sometimes goes away or that is what I was told by Janome. Just do a search for HASP driver. It goes on your computer. If that doesn't work, email Janome. They have always responded very quickly.
02-03-2011, 06:10 PM
#5
Junior Member
Join Date: Aug 2010
Location: Tasmania Australia
Posts: 294
Originally Posted by scowlkat
You probably need to reload the HASP driver. At least that was my problem one time and I hadn't even upgraded. For some reason, it sometimes goes away or that is what I was told by Janome. Just do a search for HASP driver. It goes on your computer. If that doesn't work, email Janome. They have always responded very quickly.
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