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    Old 03-25-2011, 09:42 AM
      #1  
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    shamrock's Avatar
     
    Join Date: Apr 2010
    Location: Finger Lakes area, NY
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    I ordered one of the new EDGE rotary cutters ages ago from Keepsake Quilting. It was unavailable so long I almost forgot about it. When it did arrive, it wouldn't cut air. DH & I turned the blade, loosened it, he thought it might have a little burr on it. Anyway, I e-mailed the company that makes them, Sullivan's USA. They appologized for the bad blade asked for my mailing address, I had a new blade within 3 days. It works great.
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    Old 03-25-2011, 09:44 AM
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    Don't you love it when a company gives good service? And thanks for sharing good news.
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    Old 03-25-2011, 02:02 PM
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    Thanks for sharing good customer service! Definitely an upper :)
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