Welcome to the Quilting Board!

Already a member? Login above
loginabove
OR
To post questions, help other quilters and reduce advertising (like the one on your left), join our quilting community. It's free!

Page 1 of 2 1 2 LastLast
Results 1 to 10 of 17

Thread: A Happy Surprise

  1. #1
    Senior Member Granny Quilter's Avatar
    Join Date
    Jul 2011
    Location
    WY
    Posts
    995
    about a month ago I opened a package of Fairfield poly-fil 80-20 batting, which was labeled 86"Z91'. It was 2 pieces, one 51X55, And the other 25X120. The square inches the same, but not what I thought I bought. I wrote them a letter and sent the empty package. I forgot about it. Today UPS delivered a big box from Fairfield. I opened it and it contained 3 86"X 91" packages of batting! How great to know a company not only made it right, but sent 2 extrs!
    God is looking out for me!
    Alicia

  2. #2
    Senior Member
    Join Date
    Aug 2010
    Location
    Newcastle; England
    Posts
    516
    It is great to got such wonderful customer service, anyone can make mistakes but it is how companies deal with them that shows how much they value their customers.

  3. #3
    Moderator QuiltnNan's Avatar
    Join Date
    Mar 2011
    Location
    western NY formerly MN, FL, NC, SC
    Posts
    30,359
    Blog Entries
    12
    nice of them to correct the error

  4. #4
    Super Member Jennifer22206's Avatar
    Join Date
    Sep 2010
    Location
    state of confusion
    Posts
    4,777
    Blog Entries
    4
    That was great they fixed their error. I've noticed very few companies are doing that lately.

  5. #5
    Senior Member Dee G's Avatar
    Join Date
    Sep 2010
    Location
    Connecticut
    Posts
    952
    Yea for Fairfield Processing! Greata customer service wins our hearts every time.

  6. #6
    Power Poster nativetexan's Avatar
    Join Date
    Feb 2009
    Location
    1,ooo miles from home
    Posts
    12,440
    Blog Entries
    2
    yes, it's good when companies stand up for their products or errors. I bought a pkg of fusible Hobbs heirloom batting only to find it took well over an hour to unstick it and get it onto my top. i ended up with some holes. i wasn't happy, i took it back to Hobby lobby. i didn't keep my receipt because i'd never run into this problem before. they wouldn't give me money back or just exchange. i emailed the company for Hobbs and one day got two rolls in the mail. so sometimes emails work.

  7. #7
    Junior Member
    Join Date
    Jul 2010
    Location
    Pilot Mountain, N.C.
    Posts
    277
    I had a "bad" backing from Fairfield several years ago and they did the same thing. Was stunned!! Things happen, but it is so refreshing to know a company of that size does think about its customers.

  8. #8
    np3
    np3 is offline
    Power Poster np3's Avatar
    Join Date
    May 2010
    Location
    Bakersfield, CA
    Posts
    17,266
    Blog Entries
    7
    A very nice surprise!

  9. #9
    Super Member
    Join Date
    May 2008
    Location
    Florida
    Posts
    3,503
    Thanks for posting. It's so nice to hear about good customer service!

  10. #10
    Super Member great aunt jacqui's Avatar
    Join Date
    Apr 2010
    Location
    new hampshire
    Posts
    1,569
    yay :-)

Page 1 of 2 1 2 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

SEO by vBSEO ©2011, Crawlability, Inc.