Husqvarna Viking Megaqilter
11-07-2010, 05:13 PM
#1
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Thread Starter
Join Date: Sep 2010
Posts: 6
We bought a Husqvarna Viking Megaquilter on a Grace frame in July 2008. We have had nothing but trouble with it. The dealer from whom we bought it hides when she sees us enter the store. She did not put the cover plate over the feed dogs the last time we had the machine in her shop for service and she has not replaced it in over two years. The bobbin case was out of round when we bought the machine. The dealer did not see it until we pointed it out to her. Then she wanted to charge us $15 to replace it. I tried to email customer service at Husqvarna Viking concerning our problems. They did not answer my emails. Last week I attended the Houston International Quilt Show and tried to talk to someone there about how to get help. The corporate people politely avoided or went all around our questions without answering any. I want to warn others that we don't recommend these products.
11-07-2010, 05:37 PM
#3
Senior Member
Join Date: Aug 2008
Location: Washington state
Posts: 820
Originally Posted by AnnWill
The bobbin case was out of round when we bought the machine. The dealer did not see it until we pointed it out to her. Then she wanted to charge us $15 to replace it.
I use the Husqvarna Viking Megaqilter on my b-line quilting frame.
I haven't had any problems with it. I believe I bought mine in 2007 or 2008. I'm sorry that you are having problems and that you haven't received any support from the office.
I'm a little confused by what you mean when you wrote, "The bobbin case was out of round when we bought the machine."
What is a round?
11-07-2010, 08:04 PM
#4
Member
Join Date: Nov 2008
Posts: 4
I agree... my HV dealer and her repairperson are ready to "bend over backward" to be helpful. However, I purchased my frame and Megaquilter "gently used" from a private party and have yet to get it "up and running". Any suggestions for getting proficient on it - and using a rolling stool?
Sonia Kendzis
Sonia Kendzis
11-07-2010, 08:21 PM
#6
Super Member
Join Date: Sep 2010
Location: London, Ontario, Canada
Posts: 1,326
Originally Posted by [email protected]
I agree... my HV dealer and her repairperson are ready to "bend over backward" to be helpful. However, I purchased my frame and Megaquilter "gently used" from a private party and have yet to get it "up and running". Any suggestions for getting proficient on it - and using a rolling stool?
Sonia Kendzis
Sonia Kendzis
Some people find that if the doodle with pen and paper it helps to get the smooth motion down.
Some find that they need to hold their elbows tight to their body to stabilize better.
I use a rolling stool and sit a bit sideways, so I'm more 'pulling' the machine towards me that moving it side to side. Then just roll the stool backwards as I go.
I also find it easier to use one hand and support it with my other hand, rather than have two hands on two handles.
One last tip - don't over-try to make a pattern perfect - it's more important to have smooth lines. Sometimes trying to be too perfect actually gives you worse results.
11-07-2010, 08:22 PM
#7
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Join Date: Nov 2007
Location: SW Iowa
Posts: 32,855
I don't think the blanket statement of "I want to warn others that we don't recommend these products." is really the right thing to do. I'm sorry you have had so many problems with your machine but there are many on the board that love theirs.
11-08-2010, 05:52 AM
#9
Senior Member
Join Date: Aug 2010
Posts: 601
I don't think it was a blanket statement. She used "our" and "we" in her post a lot, and I assume was referring to herself and a member of her family or a friend, not this board. She's perfectly within her right to say that she and her family do not recommend a product. As much as I love reading about people's good experiences with a product, the criticisms can be valuable too. She's just expressing her opinion.
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