I have been shopping at Hancock's of Paducah for years now and have NEVER been disappointed by their customer service! This is a quality company. Occasionally they will run out of something that their website says they have, but you don't get charged for it - you just get the (minor) disappointment of it not showing up as part of their yellow-plastic-bag shipped order! (My heart jumps a little when I see a yellow plastic wrapped package in my mail box.) And their fabric is always high quality, in my experience.