Machine Repair
#1
Member
Thread Starter
Join Date: Jan 2015
Posts: 12
Machine Repair
Took my Pfaff 2144 to dealer about two months ago for repair They had to send it away to Tennesse . Have not heard anything back yet. Has anyone else had to send away for repairs and how long did it take? Seems like a lng time to me Thanks
#2
Power Poster
Join Date: Jan 2011
Location: Southern USA
Posts: 16,407
Goodness. That is just plain bad customer service. No repair person at the shop intelligent enough to call the Pfaff tech in Tennessee to face time fixing the problem? In this age of technology there is no excuse.
#3
I'd be getting good and cranky by now! Could just be mis-communication by all parties involved so I would give the dealer a ring and suggest they do a follow up call to the tech immediately to see what the status of repair is and how much longer it is going to be. Be nice, be firm, be fair...good motto to live by.
#4
Super Member
Join Date: Aug 2010
Location: Piedmont Virginia in the Foothills of the Blue Ridge Mtns.
Posts: 8,562
Is it possible your Pfaff dealer is experiencing a situation like this? Rather than this frustration, it sounds to me like a good conversation with your dealer - not a clerk - is in the cards, asking for information rather than expressing upset. You might also suggest that you might wish to borrow a machine if you are totally "dead in the water" while yours is in for repair.
Jan in VA
#7
Power Poster
Join Date: Jan 2011
Location: Southern USA
Posts: 16,407
I had the board rebuilt on my Bernina 1260. The dealer said it had to be sent to the company, yada , yada yada. It was out of warranty long ago so I took it to a computer repair service. The board was rebuilt, the repairman at the dealer did the rest and I had the machine back good as new in less then two weeks. He was surprised the computer service could do it. I said they told me no problem. I won't have it repaired again though. It's outlived it's time to spend money on obsolete parts.
#10
Power Poster
Join Date: Jul 2008
Location: East Oklahoma - pining for Massachusetts
Posts: 10,477
My heart would be pounding. I think I'd be down there demanding an answer. You have better things to do than wait for you baby to come home. Most people just have one sewing machine. What do they think you are doing in the mean time? Can you get the phone number for the Tennessee place?
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Lostn51
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07-02-2012 06:16 AM