about a month ago I opened a package of Fairfield poly-fil 80-20 batting, which was labeled 86"Z91'. It was 2 pieces, one 51X55, And the other 25X120. The square inches the same, but not what I thought I bought. I wrote them a letter and sent the empty package. I forgot about it. Today UPS delivered a big box from Fairfield. I opened it and it contained 3 86"X 91" packages of batting! How great to know a company not only made it right, but sent 2 extrs!
God is looking out for me!
Alicia

It is great to got such wonderful customer service, anyone can make mistakes but it is how companies deal with them that shows how much they value their customers.

nice of them to correct the error

That was great they fixed their error. I've noticed very few companies are doing that lately.

Yea for Fairfield Processing! Greata customer service wins our hearts every time.

yes, it's good when companies stand up for their products or errors. I bought a pkg of fusible Hobbs heirloom batting only to find it took well over an hour to unstick it and get it onto my top. i ended up with some holes. i wasn't happy, i took it back to Hobby lobby. i didn't keep my receipt because i'd never run into this problem before. they wouldn't give me money back or just exchange. i emailed the company for Hobbs and one day got two rolls in the mail. so sometimes emails work.

I had a "bad" backing from Fairfield several years ago and they did the same thing. Was stunned!! Things happen, but it is so refreshing to know a company of that size does think about its customers.

A very nice surprise!

Thanks for posting. It's so nice to hear about good customer service!

yay :-)