I bought a new sewing machine a little over a year ago from an authorized dealer. Recently I started to have problems with it and it was also due for a tune-up. I was told it would take a day or so to fix when I brought it in...that was two weeks ago and yesterday I was told it would be at least another week. Is this typical because I'm not very happy with this type of service?

Ha! If you do a search on "going nuts" you'll read all about my saga. No, it shouldn't be typical but I just went through exactly what you're going through. There's gold in sewing machine repair, I tell you! :>

I brought 2 machines (my old 1975 Singer and a fairly new Phaff) in for a tune-up in November and was told it might take 2 weeks. When 3 weeks passed I called to see how much longer it might be. She checked and said they were still in line and she didn't know how much longer it would be :thumbdown: . I went out to get both of them the next day. BTW...this was the same dealer that I bought my Phaff from.

Since then I have become interested in and bought several vintage machines that I'm learning to service myself so maybe I will also do my more "modern" machines myself, too, since there is nothing really wrong with the Phaff.

One of my Juki machine needed a new motor after making 12 quilts and it took 3 months for repairman to get the motor so he could fix it. It costs $390. You better believe there is gold in repairs, any and all repairs, not just on sewing machines.

For shops these days I guess it's typical. I took my machine to a new shop that kept telling me it would take a few more days after a week of checking on my machine. I found out that the repairman (owner's husband) took a good part off mine to repair another machine and was looking for a 'used' one to put back on my machine. He said it was done all the time. ? The shop went into bankruptcy about a year later. Dumb bunch didn't realize quilters/sewers talk to each other.

I went to my dealer when my machine needed a tune up and asked if the repair person could give me a call when he was almost ready for my machine. I explained that I really needed to use it until then. It worked--he called, worked on the machine the next day and I got it right back. I went in person which I think was the reason they were so accomodating to me.

Whoa!!! I would have went ballistic. Or taken him to Judge Judy;>

You didn't say what brand you purchased but how about contacting the manufacturer deriectly. They should know how their dealers perform

I am very fortunate. When I take my Viking in to the place I bought it, it is done in 2 days. I call and ask how busy he is and take it in when he isn't. My sister, however, lives in a large city and has been waiting for a part for about 5 months! She's afraid to take it anywhere else because that is where she bought it and she doesn't know any other repair shops. I think it is utterly rediculous to have to wait that long for a part. They wouldn't wait that long to get paid for the job!

I don't think this is an instance of bad performance. There's just a wait. If she wants a faster service there are other options. If I were the dealer and heard the customer complained to the manufacturer I "may" make the wait a bit longer! I've found I've gotten much farther with a happy smile and being nice.