My frist time posting. After reading about the experiences some have had with sales pepole I thought you might you would like to hear mine.A little while ago someone posted the site purse-onatitiesofpalmharbor, I check it out and what beautiful patterns for handbags.I wanted some of those petterns, placed a order of $94 and went to checkout. Wow what a suprise I got ,the shipping to Canada was $68, can you beleive that. I realy wanted those patterns but I couldn't pay $68 in shipping.I sent a message and stated very nicely that the pattern were very lovely but I couldn't pay that much in shipping and was there a cheapier way to sent them.Guess what, the next day I got a e-mail from Linda of purse-onatities.She agreed it was way to much and to let her know what I wanted and she would not charge me any shipping. After a few freindly e-mails my order was in the mail with no shipping charges. She was happy that I brought it to her attention and they are working to correct the problem and I am happy too. I will have my patterns and will be making bags for xmas gifts Oh yes. Buy 3 and get 1 free. If you are looking for patterns for handbags chech out site. Thanks for reading
Ada

What a great story, I love happy endings :D:D:D

Wow!!! How wonderful to hear something nice! Thanks for sharing!

I wonder how many sales she lost because she didn't check her website and probably wouldn't have if you hadn't alerted her. I'm glad you got free shipping but at least a free pattern would have been the best customer service for your service.

Wow!! That is great for you. When you said $68 bucks I about fell on the floor.

Glad you didn't just let it go and not notify her. Happy it worked out for you and hopefully it will increase her sales.

AWESOME!

And I like SO much that she was willing to listen, instead of "That's our policy, I'm sorry you're unhappy!"

That was very nice of them.

Wow...there are good people out there who care and want our business.

it is always good to talk or write if you have a problem keep it polite but to the point and it will nearly always end up well. only a few would tell you #&#@! where to go.
I would have bucked at that price to even posting to Australia