Welcome to the Quilting Board!

Already a member? Login above
loginabove
OR
To post questions, help other quilters and reduce advertising (like the one on your left), join our quilting community. It's free!

Results 1 to 6 of 6

Thread: Problem with Joann website

  1. #1
    Super Member janRN's Avatar
    Join Date
    Mar 2009
    Location
    western Pa
    Posts
    4,042
    I'm trying to place an order on Joann's website using a Discover Card and a gift card. At checkout it takes all the info and gives me a total but when I hit the last "Continue" button it keeps tellling me to enter a valid credit card number. It's the same credit card I've been using since 1988, there's no balance due on it, and I've used it on the website and in the store. Does anyone know what I'm doing wrong? (I order a lot on-line so I'm not a rookie-just never had this happen before.) Of course Customer Service is closed today.
    Thanks for your help!

  2. #2
    np3
    np3 is offline
    Power Poster np3's Avatar
    Join Date
    May 2010
    Location
    Bakersfield, CA
    Posts
    17,265
    Blog Entries
    7
    I didn't think JoAnns took Discover. But if they do, has your card expired?

  3. #3
    QKO
    QKO is offline
    Super Member QKO's Avatar
    Join Date
    Jun 2010
    Location
    Western Nevada
    Posts
    2,528
    If they do take the card, their system may be partially down, i.e. the link between their site and the cc processor's site.

    I'd wait an hour or so and try the checkout again.

  4. #4
    Super Member MaryStoaks's Avatar
    Join Date
    Dec 2008
    Location
    La Quinta, CA
    Posts
    3,911
    I buy from Joanns online with Discover card, usually no problem. Once or twice over a long time (several years) the site seems to freeze up or something when I went to pay. I tried after an hour or two and it went smooth. Maybe the site gets too busy to work properly?

  5. #5
    Senior Member retired2pa's Avatar
    Join Date
    Jul 2010
    Location
    NW PA
    Posts
    785
    I used my Discover card (on another site) one time and usually pay with my Visa ATM (which I know by heart)so I mistakenly used the Visa # instead of the Discover...DUH!!

    Have you transposed any of the ##'s??

  6. #6
    Super Member janRN's Avatar
    Join Date
    Mar 2009
    Location
    western Pa
    Posts
    4,042
    Update! I finally got my order placed. I'm guessing the problem was with the credit card site. Funny thing: after I finally placed order, they asked me to do a customer satisfaction survey. Oops--bad timing on their part. I definitely expressed my DIS satisfaction. Hopefully I didn't place 17 orders for the same items!!!

    Thanks everyone for all your suggestions. I'm just not a very patient person.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

SEO by vBSEO ©2011, Crawlability, Inc.