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Thread: question about fabric depot. Am I in the Twilight Zone?

  1. #1
    Junior Member
    Join Date
    Oct 2012
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    at the foot of the Ouichita Mountains, SE Oklahoma
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    215

    Question question about fabric depot. Am I in the Twilight Zone?

    I've been looking for a place online to order a large quantity of kona Snow. The only place I found it was a the Fabric Depot websight. I debated for a day or two and had book-marked the page so I could find it again.

    Yesterday I went to the page via my bookmark and ordered $90.00 of it using my credit card. I didn't receive an email or anything confirming the order, but thought nothing of it because the site said it had been a successful transaction.

    Today I was looking for fatquarters of Barbara Brackman's Metropolitan line and couldn't find it, so I decided to go to the Fabric Depot site. Using that same bookmark to get there, it took me to an index page with no link to an online store. Neither does it even mention an online store. WHAT???? I'm so upset...the page only talks about a retail store.

    Does anyone know what's going on? I'm worried about my $90.00 purchase and who has my credit card number?

    So upset. Do any of you have any ideas? Have you ordered from there before?

    Any suggestions about what I do now?

    TIA,
    Dray in Oklahoma

  2. #2
    Junior Member
    Join Date
    Jul 2010
    Location
    Vail, AZ
    Posts
    114
    I would suggest calling them. I used to live in Portland OR and it's an awesome store and whenever I called they were very helpful. I'm on their email list also so I know they are for real. Hope you get some answers today. I can totally understand your frustration.

  3. #3
    Super Member Caroline S's Avatar
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    Jan 2011
    Location
    Spanaway, Washington
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    3,809
    I would call them. The toll free number is 1-800-392-3376. I have placed orders from them before and never had a problem.
    Sweet Caroline

  4. #4
    Super Member grammy Dwynn's Avatar
    Join Date
    May 2007
    Location
    Oregon
    Posts
    1,991
    Blog Entries
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    Location
    Fabric Depot
    700 SE 122nd Ave & Stark St
    Portland, OR 97233


    Contact
    Local: 503-252-9530
    Toll Free: 1-800-392-3376
    Fax: 503-252-9556
    E-Mail: info@fabricdepot.com

    Hours
    Monday-Saturday: 9:00AM-9:00PM
    Sunday: 10:00AM-7:00PM

    hmmm just tried 'surfing' their site and all I could really get was the home page, which is different then I remember. Usually they have many fabric pages. Maybe they are reworking their site, sometime it could be slow.

    If I were you I would give them a call. Good luck.
    "I hear and I forget. I see and I remember. I do and I understand." -Confucius

    https://picasaweb.google.com/home

  5. #5
    Super Member KalamaQuilts's Avatar
    Join Date
    May 2011
    Location
    SW Washington USA
    Posts
    1,089
    Been there a billion times. The page is probably gone because their stock of the fabric is gone, you bought it all
    I don't know if it still applies but internet orders used to get 30% off.

    Worry not...

  6. #6
    Junior Member
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    Oct 2012
    Location
    at the foot of the Ouichita Mountains, SE Oklahoma
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    215
    Thanks for the quick responses...I did as you suggested and contacted them. Thanks again...I am so grateful for this forum...so many people to jump in and help a girl out...teehee...this girl is 66 yrs. old..but still a girl at heart.

    Again...many thanks.

  7. #7
    Power Poster mighty's Avatar
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    Jan 2011
    Location
    Upland CA
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    18,368
    I have ordered form them. I would give them a call.

  8. #8
    Power Poster mighty's Avatar
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    Jan 2011
    Location
    Upland CA
    Posts
    18,368
    Sure glad it work out!

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