Quilt in a Day
#1
Super Member
Thread Starter
Join Date: Mar 2012
Location: Kenai, Alaska
Posts: 1,150
Quilt in a Day
Has anyone ordered from Quilt in a Day? I sent an email regarding an item and finally received an email saying they needed my address for shipping quote and they would get back--after a couple more emails they finally answered back and said someone would contact me early the next day--still haven't heard. Is this usual with them? I'm going to order the item from someone else today.
#4
I ordered EQ7 from them several years ago. I finally called and they had lost the order and said they'd get it done, but it was going to be a few days.
A week later I called and they said they were sorry, but they were understaffed and would get to it quickly.
I finally did get the package a few weeks later, but wasn't real impressed with the customer service, since two people told me they would get right on it and get it shipped, but neither of them did.
A week later I called and they said they were sorry, but they were understaffed and would get to it quickly.
I finally did get the package a few weeks later, but wasn't real impressed with the customer service, since two people told me they would get right on it and get it shipped, but neither of them did.
#9
Super Member
Join Date: Dec 2012
Posts: 1,857
It depends on the item. When I have ordered something they actually have at their shop (fabric), I haven't had a problem. But, I have twice ordered items that were drop shipped and it was a nightmare both in getting the product and even in getting info. One item was delivered almost 2 months after ordering and it was cracked. Rather than try to deal with them again, I kept it and tried to repair it. And this was a $190 item! I love Mrs. Burns and her videos always make me laugh. I may purchase a ruler on sale from her company, but not anything else no matter what the deal is.
#10
Super Member
Join Date: Dec 2012
Posts: 1,857
They shouldn't have to get back to you with a 'shipping quote'. If they send it USPS, it will be the same rates as the lower 48. The only difficulty is if you have requested UPS and FedX, then it would have to go air and would require the parcel to go air. (You can't go ground without dealing with customs thru Canada.) That shipping charge could vary drastically depending on the size of the box.
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