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    I need help with my 100001 Janome

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    Old 02-03-2011, 04:57 PM
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    Cindy2sew's Avatar
     
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    I am hoping someone here can help.
    My Janome was working perfectly until I upgraded to Vista. Now I can not communicate between the machine and my laptop to transfer embroidery patterns. Its saying that the USB drivers are not loaded.
    I have updated the Janome customizer program to the most recent version and still receiving the same message.
    I am hoping someone here has some advice as how to rectify this. Janomes website is no help what so ever.

    Thanks

    Cindy
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    Old 02-03-2011, 04:59 PM
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    carolaug's Avatar
     
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    there is a facebook site for Janome. They seem more helpful than the website.
    Originally Posted by Cindy2sew
    I am hoping someone here can help.
    My Janome was working perfectly until I upgraded to Vista. Now I can not communicate between the machine and my laptop to transfer embroidery patterns. Its saying that the USB drivers are not loaded.
    I have updated the Janome customizer program to the most recent version and still receiving the same message.
    I am hoping someone here has some advice as how to rectify this. Janomes website is no help what so ever.

    Thanks

    Cindy
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    Old 02-03-2011, 05:02 PM
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    sorry to hear it isnt working that is frustrating
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    Old 02-03-2011, 06:06 PM
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    You probably need to reload the HASP driver. At least that was my problem one time and I hadn't even upgraded. For some reason, it sometimes goes away or that is what I was told by Janome. Just do a search for HASP driver. It goes on your computer. If that doesn't work, email Janome. They have always responded very quickly.
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    Old 02-03-2011, 06:10 PM
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    Originally Posted by scowlkat
    You probably need to reload the HASP driver. At least that was my problem one time and I hadn't even upgraded. For some reason, it sometimes goes away or that is what I was told by Janome. Just do a search for HASP driver. It goes on your computer. If that doesn't work, email Janome. They have always responded very quickly.
    Good advice, I would try Microsoft as well I have found that they have been excellent in helping to resolve issues.
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    Old 02-04-2011, 05:20 AM
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    Thanks everyone! Got the problem solved and I am back in business!! Thanks again!

    Cindy
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