Originally Posted by amma
I would take it back to the shop and ask them to fix it. I agree that it sounds like something got moved that shouldn't have.
There are many feet available to do different things. Although this is a Bernina site, Singer has many of the same feet, and I have bought mostly generic ones for mine.
http://www.berninausa.com/content-n401-sUS.html
I hate when sales people don't take the time to show and explain what they are talking about... not everyone is a seasoned sewer :roll:
Many people don't know what a certain foot is called or a particular stitch either...but that doesn't mean that we don't know how to use them :wink:
I found another place to have my grandmothers machine fixed at. They are very recommended and experienced. I'm really excited. It seems that it may have been part user error and part machinery error. :) I am going to take it in to have the gears replaced for the reversing and stitching per inch...as if I were to put it at 12 stitches per inch it will go into reverse. :( However, I'm really happy that there are other out there like me. I really am enjoying sewing. Thanks for everything!