I had a virus get on my computer a few days ago. I could not run any malware or anti-virus software. The virus wanted me to buy "protection" from viruses. I couldn't even open Firefox or Explorer.
DD's boyfriend loves computers and he came over to look at it. He used DD's laptop to look up the virus. He found a removal tool for it. Put it on a jump drive and then downloaded it onto my computer. It worked! I was so tickled. :mrgreen: He said that it was a new virus and was rated up there as a bad one to get. I hope you can get it off yours!