My Girlfriend was having trouble with her handy quilter. The lady came out fixed the problem were over a hour from the shop. Sometimes we take the top in they fix it and will go back and get it . I would call and talk to the manager if you don't get help there call head quarters.
Tell them if you don't get the help you need for it to run like you paid for it to do then you want your money back. Your going else where. And last but not least your telling the board not to buy from them. If that doesn't help CALL ME